Lootly
Ensuring Seamless Compatibility for Lootly’s Loyalty Platform with Magento and WooCommerce
problem
Lootly, a Loyalty & Rewards, Referrals, and VIP Platform, specializes in assisting eCommerce brands in fostering strong relationships with their customers. With support for WooCommerce and Magento plugins, Lootly faced challenges in maintaining compatibility and resolving issues that arose with each major update of these platforms.
problem
Lootly, a Loyalty & Rewards, Referrals, and VIP Platform, specializes in assisting eCommerce brands in fostering strong relationships with their customers. With support for WooCommerce and Magento plugins, Lootly faced challenges in maintaining compatibility and resolving issues that arose with each major update of these platforms.
solution
To address these challenges, our solution involved conducting thorough checks and updates of the Lootly plugin with every major update of Magento or WooCommerce. Additionally, we diligently worked on fixing various issues and bugs encountered by Lootly's customers, such as coupon issues and order discrepancies, ensuring seamless functionality and optimal user experience for each client.
solution
To address these challenges, our solution involved conducting thorough checks and updates of the Lootly plugin with every major update of Magento or WooCommerce. Additionally, we diligently worked on fixing various issues and bugs encountered by Lootly's customers, such as coupon issues and order discrepancies, ensuring seamless functionality and optimal user experience for each client.
results
Following the implementation of our solution, Lootly and its clients now benefit from a reliable and up-to-date plugin that remains compatible with the latest versions of Magento and WooCommerce. By proactively addressing issues and bugs, we have enhanced the stability and performance of the platform, thereby enabling Lootly to continue delivering exceptional loyalty, rewards, and referral services to eCommerce brands.
results
Following the implementation of our solution, Lootly and its clients now benefit from a reliable and up-to-date plugin that remains compatible with the latest versions of Magento and WooCommerce. By proactively addressing issues and bugs, we have enhanced the stability and performance of the platform, thereby enabling Lootly to continue delivering exceptional loyalty, rewards, and referral services to eCommerce brands.
Feedback from Client
Their project management is great. We have a time difference because their team is in Ukraine and we’re in Florida. I work in the morning, and when I see a note from Denis on Jira, I simply respond to him. He usually responds on the same day to say either he’ll investigate or will need more time. Overall, they’ve been on top of everything, and they run a tight ship. I’ve never had to ask for a status update. To communicate, we use Slack. They’ve invited me to their private channel and we use it for everything. They also use Jira for managing all tickets. I’m a project manager, too, and I’ve been using Jira for 12 years, so it’s extremely easy for me to send quick updates and notes — it’s super fast. They’re a lot more expensive than our full-time developers, but we get what we pay for because they work fast and get things done — that’s what I want. We also have 16 full-time engineers and two contractors. Over the years, I’ve learned that we shouldn’t skimp on developers, especially ones that handle our clients and a large aspect of our business. Overall, we learned that if we need heavy artillery, we must pay for it.
Feedback from Client
Their project management is great. We have a time difference because their team is in Ukraine and we’re in Florida. I work in the morning, and when I see a note from Denis on Jira, I simply respond to him. He usually responds on the same day to say either he’ll investigate or will need more time. Overall, they’ve been on top of everything, and they run a tight ship. I’ve never had to ask for a status update. To communicate, we use Slack. They’ve invited me to their private channel and we use it for everything. They also use Jira for managing all tickets. I’m a project manager, too, and I’ve been using Jira for 12 years, so it’s extremely easy for me to send quick updates and notes — it’s super fast. They’re a lot more expensive than our full-time developers, but we get what we pay for because they work fast and get things done — that’s what I want. We also have 16 full-time engineers and two contractors. Over the years, I’ve learned that we shouldn’t skimp on developers, especially ones that handle our clients and a large aspect of our business. Overall, we learned that if we need heavy artillery, we must pay for it.
tech stack
tech stack
